Customer Service Q&A
Q: What if I’m not satisfied?
A: EarthCalm offers you a 90-day money-back guarantee—no questions asked. You will be refunded within 5 business days, minus shipping and handling fees.
Q: How long will it take to get my order?
A: We attempt to send out your order from our office in California within 48 hours, although there is sometimes a day or two delay. From there, it depends on which mailing option you choose. USPS generally takes 3-5 days for delivery in the US (a few days more if it’s a busy holiday). We ship signature confirmation, so you will need to sign for the package.
If you select UPS ground, it usually takes 4 business days to receive your package after it is shipped. 2-day air will take 2 business days to arrive.
Overseas orders usually take 10 days to 2 weeks to arrive.
Q: What are the symptoms of detox? How long will it last?
A: Detox symptoms vary greatly, depending on what your body has been dealing with and how electrosensitive you are. If you’ve been chronically ill, typically you may feel your usual symptoms somewhat exacerbated for a short time, before they begin disappearing. Or you may experience headaches.
Some people experience cold or flu-like symptoms, as their body attempts to remove the toxins through their respiratory system or digestive tract. The amount of time necessary for detox also depends on the individual, but usually symptoms last somewhere between a few days to a few weeks.
Q: Why do I need more than the Home EMF Protection System?
A: The Home EMF Protection System protects you from the EMFs generated by your home’s electrical grid and all electrical appliances in your home. It is essential to start out with this product, to give both your immune system and your nervous system basic, over-all protection and relief. The Nova Resonator will give you the same protection, but you can wear it in all places outside your home, as well.
Wireless devices, such as routers, cell phones, and laptops, all need to have another device attached to them, because they produce a type of high-frequency EMF called “microwave radiation” which is different from the low-frequency EMFs produced by electricity.
For optimal protection, the products for wireless devices are not sufficient to fully protect your body from EMFs; it’s essential to have at least the Home EMF Protection System as well, and optimally to have the Nova Resonator as well.
Q: If I have the Nova Resonator, why do I need the Home EMF Protection System?
The Home EMF Protection System is our primary protection device which helps you adjust to the strength of the technology within a comfortable time period for your body. When used in conjunction with the Nova Resonator, you will receive greater protection, as our products work in synergy with each other and provide greater protection when you use them together. Some people feel enough protection with the Nova Resonator by itself, but most customers report greater relief when using the two together.
Q: Why are your products so expensive?
A: All the circuits that are used in EarthCalm products are quite intricate and time-consuming to make, requiring precise attention to detail. They are made by hand in the United States to ensure superior quality control, with all employees receiving a living wage. Once you try EarthCalm products you will see they are well worth the price.
Q: Will EarthCalm products harm me? Do the products emit their own harmful EMFs?
A: The products can cause no harm. For some people, however, the Home EMF Protection System may be too powerful if they plug in all the plugs at once; it’s designed to be a gradual process, so the body can comfortably rid itself of toxins.
The Nova Resonator may also initially prove too powerful for some people. If it feels too strong for you, you can either start out with the Home EMF Protection System to gradually get used to the power of the technology—or you can put the Nova on for a short period of time and take it off for a bit, then put it back on until your body gets used to it.
No, the products do not emit harmful EMFs.
Q: What are the circuits in the products made of?
A: The circuits are made with different materials such as copper, natural fibers and other substances that are environmentally sound, all of which help you to ground to the earth’s electromagnetic field.
Q: How do I know the products are working?
A: Some healthy individuals don’t feel much of anything with the products; their immune systems are strong and they do not have a build-up of toxins in their bodies that need to be released. However, even many healthy people feel a sense of suddenly being grounded, especially when first putting on the Nova Resonator. This may come as an initial sense of light-headedness or a pleasant rush of energy through their bodies. Then they’re often filled with a feeling of deep calm and relaxation.
Others who are more sensitive or who have been chronically or acutely ill tend to know the products are working by initially feeling somewhat worse. This is due to the fact they have begun detoxing; their immune system no longer has to deal with the effects of the EMFs, so it begins attending to its job of releasing toxins. Detoxing is unpleasant, but it’s a way of assuring you that the products are working.
Q: Why am I still not feeling good even though I am using all the products?
A: Everybody’s body is different, needing a different time period to detox with the products and to begin feeling good again. If it has been tough going for you in introducing the products, try backing off a bit and see if that makes it easier. For instance, if you’re wearing a Nova Resonator, try taking it off while you’re at home. Or take the last plug out of the Home EMF Protection System for a few days. See if your symptoms get easier to handle.
Detoxing can take awhile for some people. Patience and gentleness is required to gradually bring your body back to health.
Something else to check is to see if there are any chemicals in your environment that may also be causing symptoms. Your immune system may also be trying to rid your body of toxic chemicals.
Q: I can’t seem to adjust to the Home Protection System– what can I do?
A: If you’re having difficulty in even adjusting to the first plug of the Home Protection System, there are a couple of things you can do:
- Put the plug in for a short period of time; then take it out for a while. Put in back in and out in this way till you gradually get used to it and can leave it in. Don’t try putting the next plug in for another two weeks or so, and do the same thing with that plug.
- Some people are so electrosensitive, they can’t even put the first plug in at all at first. If this happens, you can simply carry the plug around in your pocket for a day or two—and then try plugging it into the wall and following the instructions in #1 till you’re comfortable with it.
In general, it’s important that you don’t try to “tough it out” in this process; be gentle with your body and go slowly. Eventually, you’ll be able to adjust to the full strength of all three plugs and begin feeling an increased sense of strength and calmness.
To assist you in this process, we recommend that when you sleep you unplug your wireless router if you have one; and keep any cell phones or laptops out of your bedroom while you are adjusting to the Home Protection System.
Q: Where does the Omega WiFi go?
A: Plug the Omega WiFi into your router or other device that brings your wireless connection into your house. Most routers have ethernet ports on the back. You simply plug the Omega WiFi into one of them.
THE OMEGA WIFI WILL NOT WORK IF PLUGGED INTO YOUR WIRED COMPUTER OR IF PLACED IN THE MODEM. The Home EMF Protection System will protect you from the EMFs emitted by those devices.
If you use a USB port and plug it into your laptop, it will provide protection around you within 5 feet of the laptop.
Q: Is my personal information safe?
A: We keep your personal information private and secure. Our servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions and specials. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Q: How long do the EMF protection products last and do they need to be recharged at any time? Is there any maintenance?
A: Since EarthCalm products have no moving parts, they will last indefinitely. There is no need to recharge them. As with any fine jewelry, over time you may have to replace the silver chain and silver clasp, depending on your body chemistry. And, as with any sterling silver jewelry, you may occasionally need to polish the Nova Resonator with a non-abrasive sterling silver polish to maintain the shine. Some people may tarnish their Resonator more in the beginning as a result of healing or detoxification.
Q: Why should I buy EarthCalm products rather than other EMF products?
A: EarthCalm products have been researched, tested and steadily improved over a 25-year period. They are hand-crafted and closely monitored here in the United States, (rather than being built by machines somewhere else in the world, where little is known about the manufacturing methods). We provide excellent personal customer service; phone calls and emails are generally answered within 24 hours.
Q: Can I tape the Quantum Cell to my phone so I can move it from phone to phone?
A: Yes, it will not impact the effectiveness of the QC.
Q: Does the Quantum Cell need to go inside the cover or can I put it on the outside of the cover?
A: The Quantum Cell will work equally well inside or outside of the cover.
Q: What if I have more questions?
A: Write an email to our customer service department at email@example.com–or call 800-474-2584.